The HS listing fee is non-refundable, except in cases of service deficiencies attributed to HS's performance, in which case a full refund will be given.

In the event that our executives have had to cancel or postpone the appointment without due notice for reasons attributed to you, HS will re-schedule at no extra cost. However, if this repeats, the fee is considered forfeit.

In the event that our executives are unable to make an appointment due to circumstances beyond our control such as, but not limited to, weather, political actions, public infrastructure issues or transportation failures, TTK will make every attempt to reset the appointment at the earliest convenient time and there shall be no refund.

Payments for any orders that you may place with us will remain under hold till such time that our Customer Service reviews the order and finds it serviceable. All payments will be processed only after customer service accepts your order. Until then you can request a change in your order details if any. If on review by customer service, your order is found unserviceable, you will have the option to amend the order or get a full refund.

If you have second thoughts and decide to opt out of an order after placing it, you are free to request for a cancellation. If the request for cancellation comes in before customer service reviews the order and accepts it then you will get a full refund. No questions will be asked.

Normal time for review and acceptance is a maximum of 48 hours from the time of placing the order. When customer service accepts your order after review, it becomes a confirmed order. Confirmed orders can be cancelled on request from Client or due to other reasons.

If an order comes up for cancellation on request from client, HS will deduct 25% of the order value as cancellation fee and the balance shall be refunded. If any extra quote amount is paid by client then it will be refunded after deduction of costs already incurred in executing the task.

If an order could not be completed by customer service for reasons other than customer request for cancellation then refund will be given after deduction of 25% of the order value plus costs already incurred in executing the task. Reasons contributing to such a situation could include insufficient or delayed documentation / information from customer, errors/ mistakes not pertaining to HS's scope of work, inability of customer to follow procedures or requirements or due to any other reasons beyond the control of HomeShikari.

If an order could not be completed by customer service for reasons attributed to HomeShikari 's performance on the task requirement then a full refund will be given.

HomeShikari acts as a facilitator in India on behalf of the customer. HomeShikari cannot be held responsible for bureaucratic delays when dealing with government bodies / academic institutions / external agencies. All tasks are done an on best effort basis only. The decision of the company will be final and binding on this matter.

Any additional costs already incurred in executing your task shall also be deducted wherever applicable. Once an order is completed, no refunds can be made.

Time to refund to process a request for cancellation is a maximum of 7 working days. However time lines for actual refund to take place and for the credit to reach your account would depend on the speed of banking channels and the credit card companies involved in the transaction (as may be applicable).